Make sure to provide us with a valid Email address during your purchase order.
Within 24 hours you will receive an email with all of the details from your order.
Within 48 hours, if your item is available you will receive an email with a confirmation on your method of payment. lf your item is not available, you will NOT be charged, and will be notified.
Finally when your item is ready to go, a tracking number will be sent you, to follow your dress every step of the way!
Then you may enjoy the dress, and the moment it was meant for!
FAQ
-If the dress is in our designers wear-house, we reserve it and have it shipped with our next shipment to our store for inspection and then pack it and ship it to you (2-3 weeks delivery) MOST COMMON.
-If your dress is a special order ( is yet to be made) you will be contacted to confirm that your order will arrive before your event date, and once it arrives to the store, inspected, packed and shipped to you ( could be up to 16 weeks )
Please refer to the designers size chart. If your not sure on the size, please email us the style number, and your measurements and well help you pick the most appropriate size. Remember these dresses are not custom made to your measurements, so upon arrival minor alteration might be needed to create that perfect fit.
If you have any other questions not answered here, please email us at infor@ellecouture.ca or call us at 519-680-7781.
You can also use the contact us forum
Please note that dresses ordered online are not registered to your school or event, therefore we cannot guarantee elimination of duplicates.
If you live within 100 km of our store please call
and place purchase in store for your dress to be registered.
If you live within 100 km of our store please call
and place purchase in store for your dress to be registered.